Frequently Asked Questions

What are your opening hours?
Monday: 9:00am to 5:00pm
Tuesday: 9.00 am to 5.00 p.m.
Wednesday: 9.00 am to 5.00 p.m.
Thursday: 9.00 am to 5.00 p.m.
Friday: 9.00 am to 5.00 p.m.

What do you offer?

Eye Tests, glasses, contact lenses and sunglasses as well as specialist eyewear such as prescription swimming and skiing goggles.

We are accredited for the Welsh Eye Health Initiative which enables us to see patients with acute eye problems rather than them needing to go to their GP. We can also offer glaucoma screening and cataract assessments under this scheme.

In your eye test we offer optional retinal photography which keeps a permanent record of your eye and helps in identifying the early signs of any serious issues.

 Am I eligible for a free eye tests?

In many circumstances, you are entitled to a free eye test at the opticians with the cost paid for by the NHS. You may also receive free or discounted glasses in some of these circumstances. All of these are documented here on the NHS website. Some examples are:

If you or your partner are on income support, jobseekers allowance or income related employment and support allowance
If you suffer from glaucoma
If you are registered blind or partially sighted
If you are under 16 years or under 19 and in full time education
If you are over 40 and have a family history of glaucoma
If you are over 60 years old

In addition to these, if you are a Welsh resident, you may be entitled to a comprehensive eye examination at the opticians if you have a PEARS form from your GP or are entitled to a WECI examination. Please see here on the NHS website for more details. 

How long will it take to wait to see the optician?

In general we need a few days notice to see the optician for an eye test. However, due to last minute cancellations, if you require one earlier, please call and we will try to fit you in. Of course if you have had a recent eye examination and wish to purchase glasses, contact lenses or any other product without the eye test, then just feel free to pop in at any time.

How often should I visit the optician?

Children should visit the optician for an eye test once per year and adults at least once every two years. You may need to visit more regularly if you have particular problems with your eyes.

What does my prescription mean?

There are three important numbers on your prescription. The first tells you how powerful your eye is, with short-sightedness being represented by a negative number and long-sightedness by a positive number. The second number indicates the level of astigmatism, which is how much more your eye is ovalshaped than round. The final number tells you which direction of the astigmatism.

Also there may be an “Add” value that tells the optician the additional power that may be needed to enable the eye to focus for close work which is usually for patients 40 years plus.

What are your prices?

Our eye test will cost £35 and we believe that this is the most valuable part of your visit to an optician. From this we will determine all that you need in terms of lenses and any additional treatment to keep your eyesight functioning to its very best throughout your life. The prices of our glasses start at £50 and contact lenses from under £1 per day.

What sort of products do you offer for sport?

We sell prescription ski goggles as well as other Adidas eyewear, suitable for cycling, golf, skiing and other sports. Contact lenses can also enable certain sunglasses to be worn for specific sporting activities.